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ServiceNow Consultant
Company name: Seargin Sp. z o.o.
Company size: 500+ people
Junior
Professional
Senior
Remote, Remote
Job Specification
  • Remote
  • Remote

Website Seargin_ Seargin Sp. z o.o.

THE ELITE OF TOP IT EXPERTS

Seargin is looking for a ServiceNow Consultant

Position: ServiceNow Consultant
Technologies:
ServiceNow, ITSM
Localization:
Remote
Area:
Project
Form of employment:
B2B
Experience Level:
Senior

Main tasks for the ServiceNow Consultant will be:
  • Providing ServiceNow Support in form of tickets (Incident, Problem Change Request)
  • Collaborating with caller, requester and impacted users
  • Pulling tickets directly from the pool and processing them according to their priorities
  • Providing timely incident resolution to minimize backlogs
  • Administering enhancement through agile development (stories, sprints, releases) all in cooperation with the ServiceNow Product Owner
  • Preparing technical documentation for the ServiceNow platform in form of separate word documents, one per process/topic (12 in total) which are shared through SharePoint. Adding any changes and customizations that are applied to the platform, to our existing documentation
  • Supporting ServiceNow release upgrades (no ATF is configured yet, but it is a feature that interests us)
  • Playing a role of Consultant for further enhancements and development
  • Collaborating with ServiceNow on HI tickets when needed
  • Participating in regular Service Management meetings between Company and the support service provider to discover bottlenecks and road blocks early on and to find according remedies together

The Candidate should have:
  • Proficiency in ITSM, developing and customizing of Service Now is crucial to fulfil the Change Management Requirements and Releases
  • Team-oriented, detail-oriented, efficient and solution-oriented attitude
  • Superb analytical and problem solving skills
  • Excellent communication and interpersonal skills
  • Flexibility and ability to work independently and in a team
  • Great English skills (written and spoken)

It would be a plus if the Candidate had: 
  • Knowledge of German

The Candidate can expect:
  • B2B Contract
  • Challenging job in an international and multilingual environment
  • Professional development
  • Attractive and competitive compensation

If you meet requirements described above, please send your application in English (.doc) at marcin.szafran@seargin.com, stating the name of the position in a subject and/or call +(48) 515 275 190.

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    "I hereby give consent for my personal data included in my application to be processed by Seargin Sp. z o. o. for the purposes of a future recruitment processes under the Personal Data Protection Act. I provide my personal data voluntarily understanding that without it a proper recruitment process is deemed impossible.
    Your personal data is processed by Seargin Sp. z o.o. Data protection inspector can be reached via email address RODO@Seargin.com.
    Your data can be made available to IT/technology related partners only as far as the recruitment process is concerned. You have a right to request the administrator to fully access, adjust, remove or limit the processing activities of your data. The consent can be withdrew at any time and in case of breach of GDPR laws you have a right to report that to an appropriate agency. Administrator does not intend to apply technics of automated decision taking such as profiling."

    ABOUT COMPANY
    Company size: 500+
    Main location:Remote
    Seargin Sp. z o.o.
    Remote, Remote
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