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Job Specification
Seargin is looking for a Service Desk with Danish
- Position: Service Desk with Danish
- Technologies: Tech support, Service desk
- Location: Warsaw/Remote
- Country: Poland
- Area: Project
- Form of employment: Permanent
- Experience Level: Regular
The main tasks for the Service Desk with Danish will be:
- Providing professional customer service, primarily in Danish and English, to end users using the company’s assets and equipment (POS, BOS, Forecourt, Network, EV Chargers)
- Troubleshooting technical/functional issues. Supporting facility cases
- Recording and supervising incidents according to team KPI's
- Ordering maintenance and repair service from outside vendors and tracking their completion
- Proactively following station systems using monitoring tools and resolving detected issues
- Communicating with all parties involved (station employees, service companies, IT and maintenance engineers etc.) for effective problem resolution
- Participating in various projects related to new technology and digitalization
The Candidate should have:
- Ability to understand customer requirements and proposing solutions to reported problems
- Excellent customer support in different areas
- Team-oriented, detail-oriented, efficient, and solution-oriented attitude
- Superb analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Flexibility and ability to work independently and in a team
- Great Danish and English skills (written and spoken)
It would be a plus if the Candidate had:
- Education in IT or related fields
- Experience in technical support
The Candidate can expect:
- Permanent Contract
- Attractive and competitive compensation including annual bonus
- Additional payment for night hours
- Attractive benefits package, including: private medical care, Multisport card, English lessons subsidized by the company, group insurance
- Attractive discounts for company products and services
- Employee stock purchase plan
- Modern and convenient office
- Challenging job in an international and multilingual environment
- Professional development
- Free psychological, financial, legal consultations
- Flexible working hours
ABOUT COMPANY
Company size: 500+
Main location:Poland
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