Seargin

Seargin is looking for a Service Desk with Danish

• Position: Service Desk with Danish
• Technologies: Tech support, Service desk
• Location: Warsaw/Remote
• Country: Poland
• Area: Project
• Form of employment: Permanent
• Experience Level: Regular

The main tasks for the Service Desk with Danish will be:

• Providing professional customer service, primarily in Danish and English, to end users using the company’s assets and equipment (POS, BOS, Forecourt, Network, EV Chargers)
• Troubleshooting technical/functional issues. Supporting facility cases
• Recording and supervising incidents according to team KPI's
• Ordering maintenance and repair service from outside vendors and tracking their completion
• Proactively following station systems using monitoring tools and resolving detected issues
• Communicating with all parties involved (station employees, service companies, IT and maintenance engineers etc.) for effective problem resolution
• Participating in various projects related to new technology and digitalization

The Candidate should have:

• Ability to understand customer requirements and proposing solutions to reported problems
• Excellent customer support in different areas
• Team-oriented, detail-oriented, efficient, and solution-oriented attitude
• Superb analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Flexibility and ability to work independently and in a team
• Great Danish and English skills (written and spoken)

It would be a plus if the Candidate had: 

• Education in IT or related fields
• Experience in technical support

The Candidate can expect:

• Permanent Contract
• Attractive and competitive compensation including annual bonus
• Additional payment for night hours
• Attractive benefits package, including: private medical care, Multisport card, English lessons subsidized by the company, group insurance
• Attractive discounts for company products and services
• Employee stock purchase plan
• Modern and convenient office
• Challenging job in an international and multilingual environment
• Professional development
• Free psychological, financial, legal consultations
• Flexible working hours