In today’s fast-paced business environment, maintaining operational efficiency and global consistency is paramount. Hilti, a leader in construction solutions, faced a growing challenge: process assessments across global units lacked standardization, leading to inefficiencies and inconsistency in performance evaluations. This case study highlights how implementing a tailored SAP Signavio Governance Manager workflow delivered a structured, transparent, and scalable solution in record time.
Key Challenges
Inconsistent Process Assessments
As part of its mandatory Business Process Excellence (BPE) governance lifecycle, Hilti needed a reliable and repeatable method for evaluating business processes. The key requirements included:
Standardized assessment methodology across all global locations
Structured questionnaires tailored to specific processes
Centralized task assignment and tracking
Easy integration with BI tools like for analysis
Our Strategy
- Phase 1: Requirement gathering and refinement
- The team collaborated closely with stakeholders to:
- • Define specific goals for each type of process assessment.
- • Understand reporting and governance needs.
- • Tailor questionnaire content based on operational contexts.
- Phase 2: Workflow design
- A custom workflow architecture was designed to:
- • Utilize a dictionary-based question repository with custom attributes.
- • Create reusable templates aligned with various business processes.
- • Ensure logical task routing based on user roles and responsibilities.
- Phase 3: Workflow configuration and development
- During development:
- • The workflow was configured within SAP Signavio.
- • Automated task assignment logic was embedded to ensure responsibility.
- • Output formats were structured for seamless Power BI compatibility.
- Phase 4: Presentation and iterative refinement
- Stakeholders were engaged throughout:
- • The workflow was presented in review sessions.
- • Feedback loops allowed iterative improvements.
- • The final solution was fully aligned with user expectations and business goals.
Business results
Despite an initial 3-month timeline, the project was completed in just one month.
Structured assessment methodology
Hilti now operates with a clear, replicable process for evaluating business workflows across departments and geographies.
Automated task assignments
With built-in accountability, assessment completion rates increased, and management gained visibility into ownership.
BI-ready exports
Results can be exported in a simple format compatible with Power BI, enabling advanced reporting and actionable insights.
Improved transparency and governance
The solution ensures consistent data collection and better decision-making, reinforcing Hilti’s commitment to operational excellence.
This is how the Client summed up the project
“Team brings fresh ideas, is highly responsive, and isn’t afraid to challenge our concepts, always presenting well-reasoned and substantiated arguments for their solutions.
What we particularly appreciate is their lack of unnecessary formalities—they’re professional without being overly rigid. At the same time, they ensure everything is documented, decisions are noted, and nothing falls through the cracks. They focus on what truly matters without creating unnecessary bureaucracy or excess paperwork.“
