Careers At Seargin

Break into the IT industry without coding or tech skills and join teams working on international projects.

Service Delivery Manager

Seargin is a dynamic multinational tech company operating in 50 countries. At Seargin, we drive innovation and create projects that shape the future and greatly enhance the quality of life. You will find our solutions in the space industry, supporting scientists in the development of cancer drugs, and implementing innovative technological solutions for industrial clients worldwide. These are just some of the areas in which we operate.

Position:

Service Delivery Manager

Location:

Gdańsk

Country:

Poland

Experience level:

Professional

Responsibilities

  • Serve as the primary point of contact for customers to whom we deliver IT services and/or projects

  • Participate with the Sales team to provide a strong customer-focused sales, orientation, and launch engagement process

  • Perform feasibility studies, translate requirements into appropriate designs, define application scope and goals, prepare high-level proposals

  • Assist Sales teams at RFx offer analysis and preparation from technical perspective

  • Develop a deep, trusting relationship with customers

  • Ensure proper escalation handling and related communication to the customer

  • Drive e2e issue remediation work when necessary, including regular communication to customer

  • Serve as the primary point of contact for IT specialists working on service/project

  • Monitor key performance indicators and review regularly for necessary corrective actions

What we offer

  • Practical use of foreign languages by working in an international environment,

  • Team spirit built on the company integration meetings

  • Employment contract or B2B Contract

  • Individual choice of benefits thanks to the access to the MyBenefit Cafeteria (including the Multisport package)

  • Easy access to medical care including home visits (private medical care)

  • Development opportunities including budget for training sessions and workshops

  • Group insurance on preferential terms

  • Internal recruitments and the possibility of changing the career path within the organization

Requirements

  • Fluent in English and Polish

  • Proactivity and can-do attitude

  • Strong knowledge of IT landscape

  • Extensive experience in consulting and implementation of various IT systems

  • Excellent communication skills

  • Experience in IT service delivery and/or project management

  • Experience in personnel management

Apply & join the team




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