Responsibilities
- Application Support
- Analyze and resolve incidents, problems, and changes related to supported applications, ensuring high service levels.
- Customer Engagement
- Provide customer-oriented solutions, demonstrating strong communication and coordination skills.
- Team Leadership
- Supervise and guide junior specialists, ensuring team productivity and efficiency.
- Technical Expertise
- Maintain and enhance systems based on technologies like Oracle, SQL, Unix/Linux, and SharePoint, ensuring optimal performance.
- System Administration
- Manage document management systems (e.g., Documentum) and maintain platforms like Windows Server, SQL Server, and IIS.
- Operational Planning
- Organize and prioritize team activities, ensuring adherence to release management and ITIL best practices.
- Cross-functional Collaboration
- Engage with global teams to understand and support diverse business processes.
Requirements
- Education
- Higher education, preferably an engineering or bachelor’s degree.
- Experience
- Minimum 5 years in application/system support or second-line support roles. Experience supervising team activities.
- Database Expertise
- Strong knowledge of Oracle, SQL/MS SQL, and PL/SQL, with hands-on experience in Unix/Linux and SharePoint.
- Server Administration
- Familiarity with Windows Server 2008, SQL Server 2008, and IIS 7.
- Tool Administration
- Administrative experience with HP ALM/HP Quality Center.
- Process Knowledge
- Understanding of ITIL and release management processes, supported by an ITIL Foundation Certificate.
- Soft Skills
- Excellent communication and coordination skills. Strong analytical abilities and quick learning capabilities. Team-oriented and customer-focused approach.
- Certifications
- ITIL Foundation Certificate.
What we offer
- B2B Contract
- Employment based on a B2B contract
- Stable and Dynamic International Firm
- Opportunity to work in a stable, dynamically developing international company.
- Engaging Projects and Latest IT
- Chance to participate in interesting projects and work with the latest information technologies
- Competitive Rates
- Attractive remuneration rates offered
- Renowned International Projects
- Involvement in the most prestigious international projects.
- Multisport and Private Medical Care
- Access to Multisport benefits and private healthcare services.
Nice to have
- Industry Knowledge
- Experience in the pharmaceutical industry or with international companies.
- Additional Skills
- Familiarity with Documentum platform and its services. Understanding of business processes and software development lifecycle.
Work with us
Apply & join the team
Didn’t find anything for yourself? Send your CV to [email protected]