Seargin

Careers At Seargin

Break into the IT industry without coding or tech skills and join teams working on international projects.

Call Center Automation Developer

Seargin is a dynamic multinational tech company operating in 50 countries. At Seargin, we drive innovation and create projects that shape the future and greatly enhance the quality of life. You will find our solutions in the space industry, supporting scientists in the development of cancer drugs, and implementing innovative technological solutions for industrial clients worldwide. These are just some of the areas in which we operate.

Position:

Call Center Automation Developer

Location:

Remote

Country:

European Union

Form of employment:

B2B

Experience level:

Senior

Responsibilities:

  • Call Center Implementation

    Design and implement Genesys-based call centers (routing, automations, analytics etc)

  • Automation Design

    Design automation tasks and solutions in our customer service call center

  • Digitization Strategy

    Define the digitization strategy to improve the customer service experience and operational efficiency

  • Operations Analysis

    Analyze operations and business practices to determine automation opportunities

  • Call Center Automation

    Play a pivotal role in enhancing call center operations through automation, implementing AI software to improve service and reduce inefficiencies

  • Stakeholder Collaboration

    Work with key stakeholders to develop end-to-end automation solutions tailored to specific business needs

  • System Monitoring

    Continuously monitor system health and performance, ensuring high reliability and optimum performance for the end users

  • Issue Resolution

    Analyze, address and resolve automation failures and defects in a timely manner

  • Project Updates

    Participate in project meetings to provide status and updates on project timelines, resources, and risks

What we offer

Requirements:

Apply & join the team




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