Seargin

Seargin is looking for a Support Engineer

• Position: Support Engineer
• Technologies: Linux/Unix, DevOps, PaaS
• Location: Hybrid (Bydgoszcz) or Remote
• Country: Poland
• Area: Support
• Form of employment: Permanent
• Experience level: Senior

The main tasks for the Support Engineer will be:

• Resolving problems & managing defects
• Being a technical expert and providing solutions as part of the problem management process
• Coordinating problem resolution with R&D and customer support teams
• Performing acceptance tests for problem solutions, software upgrade/backup/restore/disaster recovery
• Taking part in on-call duty service
• Collaborating with product teams as a point of contact at a technical level
• Lab reconfiguring and provisioning
• Developing & maintaining documentation (methods of procedures (MOPs), FAQs, ...)

The Candidate should have:

• Good technical diagnostic/ debugging/ integrator skills
• Eagerness to learn quickly about multi-cloud environments
• At least 6 years of customer technical support experience
• University degree in Engineering, Telecommunication, Computer Science, Software Technology or equivalent experience
• Professional background in software design or system tests or integration of complex systems - DevOps/ CI/ CD
• Familiarity with Linux/Unix OS (command line)
• Capability to prioritize tasks
• Team-oriented, detail-oriented, efficient, and solution-oriented attitude
• Superb analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Flexibility and ability to work independently and in a team
• Great English skills (written and spoken)

It would be a plus if the Candidate had: 

• Background with public cloud such as AWS, OpenShift, Azure or GCP
• Coding competences (e.g. Bash, Ansible, Python, GO, ...)
• Knowledge of:
  • Cloud and microservices e.g. OpenStack, K8s, Docker
  • JIRA/ Confluence/ Git/ Gerrit/ Jenkins
  • Fault management
• Other professional knowledge and work experience

The Candidate can expect:

• Permanent Contract
• Flexible and hybrid working mode
• Opportunity to continue learning
• Possibility to take part in well-being programs to support employees mentally and physically
• Opportunities to take part in and get supported by employee resource groups, mentoring programs
• Opportunity to be a member of one of our diverse teams with an inclusive culture where people thrive and are empowered
• Challenging job in an international and multilingual environment
• Professional development
• Attractive and competitive compensation