Seargin

Seargin is looking for a Site Reliability Engineer Senior

• Position: Site Reliability Engineer Senior
• Technologies: SaaS, CI/CD, Linux
• Location: Hybrid (Bydgoszcz) or Remote
• Country: Poland
• Area: Project
• Form of employment: Permanent
• Experience level: Senior

The main tasks for the Site Reliability Engineer Senior will be:

• Providing 4th-level support for tickets in the restoration of healthy implementations within the established SLAs. Controlling, troubleshooting, and fixing the problems
• Resolving the issues raised by engaging the right R&D teams in close collaboration with product 4LS teams
• Acting as the primary team responsible for all field escalations for assets, taking care of incidents or alerts and following solutions through to resolution
• Delivering committed SLAs through a “follow-the-sun-model” in providing global coverage across multiple sites
• Guaranteeing collaboration and bridging the gap between operations and development teams to deliver software faster
• Collaborating with R&D teams on enhancements and improvements
• Closely working with product teams in bringing new services to life as part of NPI - New Product Introduction programs
• Using automation tools to resolve operations problems by developing scalable and reliable software systems in order to better workflow, increase efficiency and reliability of software systems
• Working with R&D teams in the establishment of fully automated CI/CD Pipelines for CSF assets delivery
• Following SRE policies for SaaS and AnyCloud Services (AWS, GCP, Azure, OpenShift, Tanzu, Cloud, etc.) such as:
  • Guaranteeing high level of fault-tolerance, reliability, up-time appropriate to users' needs matching customer commitments at a fast rate of improvement
  • Continuously monitoring systems capacity and performance on optimizing existing systems, creating infrastructure and eliminating work through automation and continuous improvement process
  • Being responsible for defining, active monitoring of Service Level Indicators (SLI) for software components and services in multi-cloud systems
  • Measuring and tuning performance/stability of services in order to define acceptable Service Level Objectives (SLO)

The Candidate should have:

• University degree in Engineering, Telecommunication, Computer Science, Software Technology or equivalent experience
• At least 6 years of operations, support, SRE, DevOps or related experience and/or at least 3 years of background in Research and Development of complicated systems especially related but not limited to reliability (development, testing, support, DevOps, integration, ...)
• Superb debugging and root cause isolation skills including system & component level logs analysis
• Familiarity with fault management
• Proven track record with extensive experience on cloud native assets deployment, support and operations for on-premises, edge and SaaS
• Deep understanding of software engineering techniques with a concentration on agile practices, automation, DevOps
• Knowledge of at least 2 of the following Cloud / Virtualization technologies: AWS, , Google Cloud, Docker, Kubernetes, Azure, OpenShift, OpenStack, Helm, VMware vSphere/Tanzu
• Knowledge of:
  • DevOps technologies: Jenkins, Azure DevOps, Git, Gerrit, Terraform, Ansible
  • PaaS Level solutions: Keycloak for IAM, Grafana, ELK, Prometheus, DBaaS
  • Linux/Unix OS (command line)
• Coding abilities (Bash, Ansible, Python, GO, ...)
• Capability to deal with and resolve critical customer issues/escalations, including on-call job rotations
• Experience in working across global teams
• Team-oriented, detail-oriented, efficient, and solution-oriented attitude
• Superb analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Flexibility and ability to work independently and in a team
• Great English skills (written and spoken)

It would be a plus if the Candidate had: 

• Certified Kubernetes Application Developer (CKAD)
• Professional background in a customer-oriented environment
• Basic knowledge of virtualization environment: Containers KVM, Linux Kernel, Optimization & Tuning
• Broad knowledge of cloud storage solutions on top of AWS, GCP, Azure and/or on-perm private cloud, such as Ceph, CephFS, GlusterFS
• Familiarity with tools like: Jenkins, Robot Framework, Cucumber, Harbor, Artifactory
• Autonomous working style

The Candidate can expect:

• Permanent Contract
• Flexible and hybrid working mode
• Opportunity to continue learning
• Possibility to take part in well-being programs to support employees mentally and physically
• Opportunities to take part in and get supported by employee resource groups, mentoring programs
• Opportunity to be a member of one of our diverse teams with an inclusive culture where people thrive and are empowered
• Challenging job in an international and multilingual environment
• Professional development
• Attractive and competitive compensation