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Service Desk Manager
Company name: Seargin Sp. z o.o.
Company size: 500+ people
Brussels/Remote, Belgium
Job Specification

Website Seargin_ Seargin Sp. z o.o.


Seargin is looking for a Service Desk Manager

  • Position: Service Desk Manager
  • Technologies: IT Support, Service Desk
  • Localization: Brussels/Remote
  • Area: R&D
  • Form of employment: Permanent Contract
  • Experience Level: At least 5 years in IT (Senior)

Main tasks for the Service Desk Manager will be:
  • Handle service requests for fulfilment in the domain of telephony and TV-distribution
  • Liaise with different entities to ensure the execution of complex requests
  • Handle urgent requests
  • Resolving incidents in its domain of competence
  • Providing input for the monthly reports and for specific reports on request of the European Parliament responsible
  • Keeping the CMDB updated
  • Management of the inventory
  • Ensuring the highest quality of the data managed by the Service Desk
  • Supporting functional tests of new software (e.g. Cisco CUCM) and firmware (e.g. ToIP phone set firmware) versions
  • Supporting Videoconference Operations

The Candidate should have:
  • A Master’s degree in related field
  • Minimum 5 years of proven experience in a similar IT/telecommunications position
  • Service Desk tasks related to telephony, videoconferencing, cabling and TV activities
  • Four (4) years’ experience working with Service Desk Manager ticketing tools and CMDBs
  • Two (2) years’ experience working within an ITIL methodology environment
  • Three (3) years’ experience knowledge of telecom procedures
  • Experience using tools for telephony and TV-distribution provisioning and initial incident analysis, configuration and testing, not limited to the European Parliament environment
  • Ability to follow complex procedures within large environments and report/document malfunctions
  • Ability to perform tasks related to features, configuration and terminals of telephony/TV-distribution
  • Good knowledge of videoconference services and systems, tools and multipoint setup
  • ITIL Certification: Foundation Certified
  • Ability to multitask
  • Highly accurate and precise
  • Led by a high sense of responsibility and accepts accountability
  • Excellent communication skills, both oral and written
  • Diplomatic, flexible and have a high level of integrity
  • Excellent customer-service orientation
  • Ability to work under pressure and prioritise work
  • Ability to draft and complete Technical reporting
  • Ability to work under pressure and prioritise workloads
  • Excellent knowledge of French and English to the equivalent of the European Commission classification of B2 (speaking/reading/writing)

It would be a plus if the Candidate had: 
  • Excellent knowledge of other language

The Candidate can expect:
  • Permanent Contract
  • Challenging job in an international and multilingual environment
  • Professional development
  • Attractive and competitive compensation

If you meet requirements described above, please send your application in English (.doc) at, stating the name of the position in a subject and/or call +(48) 602 545 975.

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"I hereby give consent for my personal data included in my application to be processed by Seargin Sp. z o. o. for the purposes of a future recruitment processes under the Personal Data Protection Act. I provide my personal data voluntarily understanding that without it a proper recruitment process is deemed impossible.
Your personal data is processed by Seargin Sp. z o.o. Data protection inspector can be reached via email address
Your data can be made available to IT/technology related partners only as far as the recruitment process is concerned. You have a right to request the administrator to fully access, adjust, remove or limit the processing activities of your data. The consent can be withdrew at any time and in case of breach of GDPR laws you have a right to report that to an appropriate agency. Administrator does not intend to apply technics of automated decision taking such as profiling."

Company size: 500+
Main location:Belgium
Seargin Sp. z o.o.
Brussels/Remote, Belgium
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