Seargin

Seargin is looking for an Identity & Access Management Support- Reporting Specialist

• Position: Identity & Access Management Support- Reporting Specialist
• Technologies: ITIL, Microsoft 365, PowerBI
• Location: Łódź / Remote
• Country: Poland
• Area: Project
• Form of employment: Permanent
• Experience Level: Mid / Senior

 The main tasks for the Identity & Access Management Support- Reporting Specialist will be:

• Third-level supporting all IAM topics of the Company focused on PowerBI based reporting
• Identifying, clarifying and sending incidents in the area of Identity/Access Management on various platforms while adhering to certain quality regulations
• Analyzing incidents, identifying causes of error, forwarding to the Company internal Problem Management
• Processing/answering to queries/comments in relevant support channels (ITIL tools, forum, docupedia)
• Providing help in defining, testing, documenting and reporting new support functionalities
• Identifying new support cases, developing solutions for them, adapting with those responsible for the product

 The Candidate should have:

• Several years of experience in supporting complex and dispersed enterprise IT solutions with solid knowledge of ITIL
• Deep knowledge of Identity Management and Microsoft 365 and PowerBI environment
• Fundamental understanding of process with ability to apply it to complex IT environments
• Ability to learn and value agile methods in a dynamic business environment
• Willingness to cross-cultural cooperation
• Team-oriented, detail-oriented, efficient, and solution-oriented attitude
• Superb analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Flexibility and ability to work independently and in a team
• Great English skills (written and spoken)

It would be a plus if the Candidate had: 

• German skills and further language skills

 The Candidate can expect:

• Permanent Contract
• Challenging job in an international and multilingual environment
• Professional development
• Attractive and competitive compensation
• Flexible working hours with a home office also after the pandemic
• Referral Bonus Program
• Copyright costs for IT employees
• Canteen in the office with subsidized lunches
• A comprehensive working environment, professional support, and the opportunity to exchange knowledge and best practices
• Wide access to professional training, conferences, and webinars
• Language courses
• Private medical care and life insurance
• Multisport card and sports teams
• Number of benefits for families (for instance summer camps for kids)
• Public holidays on the 24 and 31 December
• Discounts for Company products

If you meet the requirements described above, please send your application in English (.doc) at adrianna.nowacka@seargin.com, stating the name of the position in a subject and/or call +48 501164284.