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Job Specification
Seargin is looking for an Identity & Access Management Support- Reporting Specialist
- Position: Identity & Access Management Support- Reporting Specialist
- Technologies: ITIL, Microsoft 365, PowerBI
- Location: Łódź / Remote
- Country: Poland
- Area: Project
- Form of employment: Permanent
- Experience Level: Mid / Senior
The main tasks for the Identity & Access Management Support- Reporting Specialist will be:
- Third-level supporting all IAM topics of the Company focused on PowerBI based reporting
- Identifying, clarifying and sending incidents in the area of Identity/Access Management on various platforms while adhering to certain quality regulations
- Analyzing incidents, identifying causes of error, forwarding to the Company internal Problem Management
- Processing/answering to queries/comments in relevant support channels (ITIL tools, forum, docupedia)
- Providing help in defining, testing, documenting and reporting new support functionalities
- Identifying new support cases, developing solutions for them, adapting with those responsible for the product
The Candidate should have:
- Several years of experience in supporting complex and dispersed enterprise IT solutions with solid knowledge of ITIL
- Deep knowledge of Identity Management and Microsoft 365 and PowerBI environment
- Fundamental understanding of process with ability to apply it to complex IT environments
- Ability to learn and value agile methods in a dynamic business environment
- Willingness to cross-cultural cooperation
- Team-oriented, detail-oriented, efficient, and solution-oriented attitude
- Superb analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Flexibility and ability to work independently and in a team
- Great English skills (written and spoken)
It would be a plus if the Candidate had:
- German skills and further language skills
The Candidate can expect:
- Permanent Contract
- Challenging job in an international and multilingual environment
- Professional development
- Attractive and competitive compensation
- Flexible working hours with a home office also after the pandemic
- Referral Bonus Program
- Copyright costs for IT employees
- Canteen in the office with subsidized lunches
- A comprehensive working environment, professional support, and the opportunity to exchange knowledge and best practices
- Wide access to professional training, conferences, and webinars
- Language courses
- Private medical care and life insurance
- Multisport card and sports teams
- Number of benefits for families (for instance summer camps for kids)
- Public holidays on the 24 and 31 December
- Discounts for Company products
If you meet the requirements described above, please send your application in English (.doc) at adrianna.nowacka@seargin.com, stating the name of the position in a subject and/or call +48 501164284.
ABOUT COMPANY
Company size: 500+
Main location:Poland
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