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IT Operations Manager
Company name: Seargin Sp. z o.o.
Company size: 500+ people
Junior
Professional
Senior
Remote, Remote
Job Specification
  • Remote
  • Remote

Website Seargin_ Seargin Sp. z o.o.

THE ELITE OF TOP IT EXPERTS

Seargin is looking for an IT Operations Manager

  • Position: IT Operations Manager
  • Technologies: Delivery Manager, Management, Service Manager, ITIL
  • Localization: Remote
  • Area: Project
  • Form of employment: B2B contract
  • Experience Level: Professional

Main tasks for the IT Operations Manager will be:
  • Managing capacity, availability and software licenses, support contract negotiations
  • Planning tactical life cycle management (maintenance, patches cycles, release cycles, upgrades, adjustments to overall company’s IT architecture)
  • Driving continuous improvement (enhancements)
  • Maintaining relationships with key stakeholders to understand their needs and issues, represent the system in front of stakeholders
  • Supporting and consulting users in using the system effectively
  • Delivering business needs end to end
  • Analyzing business process and requirements, prepare business cases
  • Defining and propose solutions and drive delivery end-to-end
  • Managing and performing required testing
  • Proposing projects and enhancements and maintaining a roadmap
  • Performing / supporting and continuing improvement
  • Performing all necessary maintenance and operational activities for the overall system
  • Running all required support activities, resolving incidents and problems, escalating in a timely manner
  • Monitoring stakeholder experience and ensuring satisfaction with system and support
  • Ensuring:
    • Operational work is properly executed and work is coordinated where there are dependencies (IT partners and vendor)
    • Adherence to IT standards and compliance, including audits and remediation activities, documentation
    • Alignment with architectural standards

The Candidate should have:
  • At least 5 years’ experience working as a system owner, service owner or IT operations manager with accountability for the operation of validated systems
  • Expertise in incident, problem, change management in validated environments
  • ITIL knowledge
  • Knowledge of stakeholder management
  • Excellent knowledge in leading and coordinating delivery and operations teams in multicultural environments remotely
  • Ability to coordinate complex tasks and knowledge in project management (PMM)
  • Experience in maintenance and operations of cloud systems and vendor management
  • Team-oriented, detail-oriented, efficient and solution-oriented attitude
  • Superb analytical and problem solving skills
  • Excellent communication and interpersonal skills
  • Flexibility and ability to work independently and in a team
  • Great English skills (written and spoken)

The Candidate can expect:
  • B2B Contract
  • Challenging job in an international and multilingual environment
  • Professional development
  • Attractive and competitive compensation

If you meet requirements described above, please send your application in English (.doc) at kamila.sadowska@seargin.com stating the name of the position in a subject and/or call +(48) 696 076 496.

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"I hereby give consent for my personal data included in my application to be processed by Seargin Sp. z o. o. for the purposes of a future recruitment processes under the Personal Data Protection Act. I provide my personal data voluntarily understanding that without it a proper recruitment process is deemed impossible.
Your personal data is processed by Seargin Sp. z o.o. Data protection inspector can be reached via email address RODO@Seargin.com.
Your data can be made available to IT/technology related partners only as far as the recruitment process is concerned. You have a right to request the administrator to fully access, adjust, remove or limit the processing activities of your data. The consent can be withdrew at any time and in case of breach of GDPR laws you have a right to report that to an appropriate agency. Administrator does not intend to apply technics of automated decision taking such as profiling."

ABOUT COMPANY
Company size: 500+
Main location:Remote
Seargin Sp. z o.o.
Remote, Remote
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