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IT Infrastructure Operations Shift Supervisor
Company name: Seargin Sp. z o.o.
Company size: 500+ people
Junior
Professional
Senior
Wrocław/Remote, Poland/Remote
Job Specification

Website Seargin_ Seargin Sp. z o.o.

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    "I hereby give consent for my personal data included in my application to be processed by Seargin Sp. z o. o. for the purposes of a future recruitment processes under the Personal Data Protection Act. I provide my personal data voluntarily understanding that without it a proper recruitment process is deemed impossible.
    Your personal data is processed by Seargin Sp. z o.o. Data protection inspector can be reached via email address RODO@Seargin.com.
    Your data can be made available to IT/technology related partners only as far as the recruitment process is concerned. You have a right to request the administrator to fully access, adjust, remove or limit the processing activities of your data. The consent can be withdrew at any time and in case of breach of GDPR laws you have a right to report that to an appropriate agency. Administrator does not intend to apply technics of automated decision taking such as profiling."

    Seargin is looking for an IT Infrastructure Operations Shift Supervisor

    • Position: IT Infrastructure Operations Shift Supervisor
    • Technologies: NOC, VOIP, Network, Infrastructure
    • Location: Wrocław/remote
    • Area: Project
    • Form of employment: Permanent
    • Experience Level: Senior

    The main tasks for the IT Infrastructure Operations Shift Supervisor will be:
    • Analyzing, troubleshooting, and tunning moderately compound system software and associated utilities to support the company and its applications worldwide
    • Working effectively with cross-function teams of IT professionals to troubleshoot these systems
    • Creating, reviewing, and updating knowledge articles to aid NOC analysts to support these systems
    • Reviewing incidents and identifying root cause and remediation
    • Conducting routine checks of NOC work to assure quality and that standards of documentation are enforced
    • Taking the lead in training new NOC analysts. Identifying alerting trends and working proactively to resolve them
    • Working with the cross-functional teams to determine the root cause and helping to remediate issues in a timely fashion
    • Completing and coordinating small scale projects
    • Identifying milestones, deadlines, and reports on progress towards completion
    • Managing communication for maintenance activities and outages. Escalating critical issues 24X7 to support teams and management as appropriate

    The Candidate should have:
    • At least 6 years of experience as a NOC Analyst or other related network administration experience
    • Familiarity with operating systems and systems software
    • Effective time management skills
    • Experience or proficiency in most of the following: VoIP and Avaya telephony, Cisco IOS and NxOS, Meraki networking, mastery of DNS architecture, IP subnets, Routing protocols (BGP, OSPF, and EIGRP)
    • Team-oriented, detail-oriented, efficient, and solution-oriented attitude
    • Superb analytical and problem-solving skills
    • Excellent communication and interpersonal skills
    • Flexibility and ability to work independently and in a team
    • Great English skills (written and spoken)

    The Candidate can expect:
    • Permanent Contract
    • Possibility to be close to the business & to have a real impact on business excellence
    • Autonomy in action and decision making
    • A culture of sharing knowledge and good practices
    • Challenging job in an international and multilingual environment
    • Professional development
    • Attractive and competitive compensation

    If you meet the requirements described above, please send your application in English (.doc) at natalia.lewandowska@seargin.com stating the name of the position in a subject and/or call +(48) 735 246 583.

    ABOUT COMPANY
    Company size: 500+
    Main location:Poland/Remote
    Seargin Sp. z o.o.
    Wrocław/Remote, Poland/Remote
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