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IT Analyst – Technical Support
Company name: Seargin Sp. z o. o.
Company size: 500+ people
Junior
Professional
Senior
Zurich, Switzerland
Job Specification
  • Remote
  • Zurich

Website Seargin_ Seargin Sp. z o. o.

THE ELITE OF TOP IT EXPERTS

Seargin is looking for an IT Analyst – Technical Support

  • Position: IT Analyst – Technical Support
  • Technologies: IT Support, Network, Hardware
  • Location: Zurich
  • Country: Switzerland
  • Area: Project
  • Form of employment: Permanent / B2B
  • Experience level: Regular / Senior

Main tasks for the IT Analyst – Technical Support will be:
  • Providing installations, training, maintenance, troubleshooting, and repair of all desktop hardware/software technologies
  • Assisting in the configuration and operation of audiovisual hardware according to end-user requirements
  • Identifying suitable hardware/software based on corporate policy and end-user requirements
  • Performing activations and supporting mobile devices
  • Responding to incidents within SLA, or in a timely manner; with an appropriate level of urgency, and following up with customers on all issues
  • Forwarding incidents and questions to appropriate support groups
  • Supporting events, such as infrastructure changes, software releases, and BCP, etc.
  • Providing help in team abilities and functions through positive customer relations

The Candidate should have:
  • At least 1 to 2 years proven successful track record in a similar function
  • Flexibility to cover support for remote offices
  • Customer and business-oriented approach to ensure the service provided is efficient
  • Team-oriented, detail-oriented, efficient, and solution-oriented attitude
  • Superb analytical and problem-solving skills
  • Excellent communication and interpersonal skills
  • Flexibility and ability to work independently and in a team
  • Great English skills (written and spoken)

It would be a plus if the Candidate had: 
  • Good German skills

The Candidate can expect:
  • B2B / Permanent Contract
  • Challenging job in an international and multilingual environment
  • Professional development
  • Attractive and competitive compensation

If you meet the requirements described above, please send your application in English (.doc) at jaroslaw.raniewicz@seargin.com stating the name of the position in a subject and/or call +(48) 662 399 001.

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    ABOUT COMPANY
    Company size: 500+
    Main location:Switzerland
    Seargin Sp. z o. o.
    Zurich, Switzerland
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