Seargin

Seargin is looking for an IT Analyst - Technical Support

• Position: IT Analyst - Technical Support
• Technologies: IT Support, Network, Hardware
• Location: Zurich
• Country: Switzerland
• Area: Project
• Form of employment: Permanent / B2B
• Experience level: Regular / Senior

Main tasks for the IT Analyst - Technical Support will be:

• Providing installations, training, maintenance, troubleshooting, and repair of all desktop hardware/software technologies
• Assisting in the configuration and operation of audiovisual hardware according to end-user requirements
• Identifying suitable hardware/software based on corporate policy and end-user requirements
• Performing activations and supporting mobile devices
• Responding to incidents within SLA, or in a timely manner; with an appropriate level of urgency, and following up with customers on all issues
• Forwarding incidents and questions to appropriate support groups
• Supporting events, such as infrastructure changes, software releases, and BCP, etc.
• Providing help in team abilities and functions through positive customer relations

The Candidate should have:

• At least 1 to 2 years proven successful track record in a similar function
• Flexibility to cover support for remote offices
• Customer and business-oriented approach to ensure the service provided is efficient
• Team-oriented, detail-oriented, efficient, and solution-oriented attitude
• Superb analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Flexibility and ability to work independently and in a team
• Great English skills (written and spoken)

It would be a plus if the Candidate had: 

• Good German skills

The Candidate can expect:

• B2B / Permanent Contract
• Challenging job in an international and multilingual environment
• Professional development
• Attractive and competitive compensation