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Global Network Operations Manager
Company name: Seargin Sp. z o. o.
Company size: 500+ people
Junior
Professional
Senior
Remote/On-site, Poland
Job Specification

Website Seargin_ Seargin Sp. z o. o.

THE ELITE OF TOP IT EXPERTS

Seargin is looking for a Global Network Operations Manager

  • Position: Global Network Operations Manager
  • Technologies: Network, Cisco, ITIL
  • Location: on-site /remote
  • Country: Poland
  • Area: Project
  • Form of employment: Permanent
  • Experience level: Senior

The main tasks for Global Network Operations Manager will be:
  • Managing your operational team members in AM, EU, and APAC regions
  • Being responsible for the entire life cycle of incidents, requests, changes, and problems
  • Making sure problems are properly solved or checked
  • Growing and building relationships with key IT and business stakeholders.
  • Acting as a network team unit in contact with the customer
  • Use the follow-the-sun team to ensure a quick response and commitment to any problem or request on your networks.
  • Defining and communicating service goal reporting with other IT teams and business units with service reporting dashboards, operational level metrics, and agreements (OLAs).
  • Defining, maintaining, and communicating Engagement Model for network support.
  • In-house support processes, driving process improvement, and updating knowledge repositories with the exact process.
  • Providing adequate team member schedules and global time zone coverage for all sites/networks around the world.
  • Being responsible for the end-user network.
  • Defining and participating in all processes and escalation processes to ensure that problems are resolved in line with the Service Goals.
  • Acting as an incident owner and managing all communication and interfaces with the company
  • Managing a local team (including setting goals, monitoring performance, and rewarding team members, hiring)

The Candidate should have:
  • Sills in:
    • Processing the definition and documentation
  • Experience in:
    • Supporting Network Operations
    • Leading technical teams
  • Familiarity with:
    • Cisco / Meraki network products
  • Good knowledge of:
    • ITIL and associated Principles
  • Ability:
    • Building and managing a geographically dispersed & diverse Network Operations team
  • Team-oriented, detail-oriented, efficient, and solution-oriented attitude
  • Superb analytical and problem-solving skills
  • Excellent communication and interpersonal skills
  • Flexibility and ability to work independently and in a team
  • Great English skills (written and spoken)

The Candidate can expect:
  • Annual bonuses
  • Hybrid job option
  • Medical and dental care
  • Life assurance
  • Multisport program
  • Multikafeteria program
  • Language classes
  • Opportunities to:
    • lead a global, multi-functional team with many international interactions.
    • participate in various projects with impact on users and units on a global level
  • Permanent Contract
  • Challenging job in an international and multilingual environment
  • Professional development
  • Attractive and competitive compensation

If you meet the requirements described above, please send your application in English (.doc) at kamila.sadowska@seargin.com stating the name of the position in a subject and/or call +(48) 696 076 496.

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    ABOUT COMPANY
    Company size: 500+
    Main location:Poland
    Seargin Sp. z o. o.
    Remote/On-site, Poland
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