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Application Support IT
Company name: Seargin Sp. z o.o.
Company size: 500+ people
Junior
Professional
Senior
Wroclaw, Poland
Job Specification
  • Remote
  • Wroclaw

Website Seargin_ Seargin Sp. z o.o.

THE ELITE OF TOP IT EXPERTS

Seargin is looking for an Application Support IT

  • Position: Application Support IT
  • Technologies: Microsoft, Networking, Troubleshooting
  • Localization: Wrocław
  • Area: Project
  • Form of employment: B2B
  • Experience Level: Mid

Main tasks for the Application Support IT will be:
  • Receiving and registering Service Requests
  • Trouble shooting and resolution of SR’s thanks to knowledge of Volvo business applications used in dealer and workshop,
    personal skills, knowledge base, vendor literature and communication with team members
  • Transfer/Escalation of SR’s to other Support Groups (SG)
  • Keeping track of and follow up of SR’s transferred to other SG
  • Informing users as to the progress of SR’s
  • Solving problems that appear in Volvo Dealer’s and Workshop’s applications (business knowledge needed)
  • Working according to established rules and procedures as a member of Global DBS Organization (registering, closing, monitoring and follow-up Service Requests)
  • Working in accordance with ITIL and DBS Best Practices
  • Communicating with users and customers from Regions: Central and East Europe (via phone and mail)
  • Implementing other duties as assigned by management

The Candidate should have:
  • Knowledge of Microsoft environment
  • Good understanding of networking principals
  • General IT knowledge
  • Working within the DBS organization who handles incoming Service Requests
  • Fluent French and Italian, French and Spanish or Spanish and Italian, optional Portuguese
  • Team-oriented, detail-oriented, efficient and solution-oriented attitude
  • Superb analytical and problem solving skills
  • Excellent communication and interpersonal skills
  • Flexibility and ability to work independently and in a team
  • Great English skills (written and spoken)

It would be a plus if the Candidate had: 
  • Active Directory (PC Environment) knowledge

The Candidate can expect:
  • B2B Contract
  • Challenging job in an international and multilingual environment
  • Professional development
  • Attractive and competitive compensation

If you meet requirements described above, please send your application in English (.doc) at aleksandra.groszek@seargin.com stating the name of the position in a subject and/or call +(48) 666 087 691.

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"I hereby give consent for my personal data included in my application to be processed by Seargin Sp. z o. o. for the purposes of a future recruitment processes under the Personal Data Protection Act. I provide my personal data voluntarily understanding that without it a proper recruitment process is deemed impossible.
Your personal data is processed by Seargin Sp. z o.o. Data protection inspector can be reached via email address RODO@Seargin.com.
Your data can be made available to IT/technology related partners only as far as the recruitment process is concerned. You have a right to request the administrator to fully access, adjust, remove or limit the processing activities of your data. The consent can be withdrew at any time and in case of breach of GDPR laws you have a right to report that to an appropriate agency. Administrator does not intend to apply technics of automated decision taking such as profiling."

ABOUT COMPANY
Company size: 500+
Main location:Poland
Seargin Sp. z o.o.
Wroclaw, Poland
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