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Operations Lead (Salesforce)
Company name: Seargin Sp. z o. o.
Company size: 499+ people
Junior
Professional
Senior
Warsaw, Poland
Job Specification
  • Remote
  • Warsaw

Website Seargin_ Seargin Sp. z o. o.

THE ELITE OF TOP IT EXPERTS

Seargin is looking for an Operations Lead (Salesforce)

  • Position: Operations Lead (Salesforce)
  • Technologies: Salesforce / IT Services / ITL
  • Location: Warsaw / partially remote
  • Country: PL
  • Area: Project
  • Form of employment: Permanent
  • Experience level: Senior

The main tasks for Operations Lead (Salesforce) will be:
  • Collaborate with business team leaders, business consultants, solution managers, central support managers, and application infrastructure consultants to ensure the IT availability of your customers’ business processes.
  • Responsibility for managing preparation of operations and support, a smooth transition in the design and construction phases
  • Actively resolve customer complaints through escalation and task forces by coordinating relevant stakeholders in the action phase.
  • Engaging in managing the continual improvement of operations and levels of support for customers and solutions with a focus on SAP and supporting the management of relevant KPIs
  • Escalation management as the problem owner for all “running” aspects of the IT product lifecycle. acts as a “caretaker” for all end-2-end operational issues that exist within a given GE.
  • Taking over responsibility for keeping the required operational documentation (ITOM, SLA, CMDB, etc.).
  • Suggest and promote service and quality improvements on a regular basis in order to continuously improve the quality and customer satisfaction of IT solutions and products.
  • Proactive communication with counterparts (GE and CESUM) to provide information on downtime, maintenance windows, service improvement plans, etc
  • Owning the running interfaces in our solution landscape
  • Ensuring regular reports on IT – solution performance and availability.

The Candidate should have:
  • Experience in:
    • IT services
    • Implementation of Salesforce and products
    • Results metrics
      • KPIs
      • SLAs
      • OLAs and business needs
    • Familiarity with:
      • cloud solution (Network, Applications, Interfaces)
      • Quality tools like 8D-Reports
    • Proficient knowledge of ITIL processes:
      • Incident-, Problem-, Asset-, Crisis-, Service-, Change-Management
    • Team-oriented, detail-oriented, efficient, and solution-oriented attitude
    • Superb analytical and problem-solving skills
    • Excellent communication and interpersonal skills
    • Flexibility and ability to work independently and in a team
    • Great English skills (written and spoken)

It would be a plus if the Candidate had:
  • German language skills

The Candidate can expect:
  • Permanent Contract
  • Challenging job in an international and multilingual environment
  • Professional development
  • Attractive and competitive compensation
  • Flexible working hours with HO option
  • A comprehensive work environment, professional support, and the ability to share knowledge and best practices
  • Constant development possibilities in an international environment
  • Wide access to professional training, conferences, and webinars
  • Private health care and life insurance
  • Sports pass, co-financing of dinners, language courses
  • Number of family benefits (e.g. children’s camps)
  • Referral Bonus Scheme
  • Holidays on December 24th and 31st

If you meet the requirements described above, please send your application in English (.doc) at katarzyna.palkowska@seargin.com, stating the name of the position in a subject and/or call +48 696097630.

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    ABOUT COMPANY
    Company size: 499+
    Main location:Poland
    Seargin Sp. z o. o.
    Warsaw, Poland
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