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ITSM Business Analyst
Company name: Seargin Sp. z o.o.
Company size: 500+ people
Junior
Professional
Senior
Wrocław, Poland
Job Specification

Website Seargin_ Seargin Sp. z o.o.

THE ELITE OF TOP IT EXPERTS

Seargin is looking for an ITSM Business Analyst

  • Position: ITSM Business Analyst
  • Technologies: IT Service Management tool, Business Analysis, ITIL
  • Location: Wrocław
  • Area: Project
  • Form of employment: Permanent
  • Experience Level: Mid

The main tasks for the ITSM Business Analyst will be:
  • Providing day to day support and administration of IT Service Management tool and edge applications
  • Driving change and adopting IT Service Management toolset and processes
  • Writing technical documentation and resolving complex issues
  • Collecting requirements, functional design, testing, and working with IT Service Management processes
  • Expressing complex technical concepts in terms that are understandable
  • Working with all facets of company IT department including infrastructure services and application, networking with other Analysts to understand how IT solutions are deployed in other areas
  • Leading and delivering small projects
  • Supporting software delivery as needed with specifications, user stories development and acceptance testing

The Candidate should have:
  • An educational background with Bachelor’s Degree in Computer Science, Engineering, Chemistry, a related discipline or equivalent experience
  • At least 3 years within IT Service Management or a related discipline experience
  • Familiarity with ITIL standards or best practices
  • Availability to be on-call. Some off-hour and weekend support is required.
  • Proven flexibility and the ability to learn quickly to develop effective working relationships across a diverse team of functional, technical, and IT Service Management partners
  • Team-oriented, detail-oriented, efficient, and solution-oriented attitude
  • Superb analytical, conceptual, and problem-solving skills
  • Excellent communication and interpersonal skills
  • Flexibility and ability to work independently and in a team
  • Great English skills (written and spoken, including technical writing)

The Candidate can expect:
  • Permanent Contract
  • Autonomy in action and decision making
  • A culture of sharing knowledge and good practices
  • Attractive additional benefits: Holiday’s bonus, MultiSport card, medical healthcare, Individual Awards System, Cafeteria System, life insurance, lunch card, bicycle parking, relax room, delicious coffee and tea
  • Challenging job in an international and multilingual environment
  • Professional development
  • Attractive and competitive compensation

If you meet the requirements described above, please send your application in English (.doc) at anna.wojnerowicz@seargin.com, stating the name of the position in a subject and/or call +(48) 501 465 490.

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    ABOUT COMPANY
    Company size: 500+
    Main location:Poland
    Seargin Sp. z o.o.
    Wrocław, Poland
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