Enhancing the performance of a global SAP application

Enhancing the performance of SAP application and lowering costs


Prior to Seargin’s involvement, the client – a global leader in the healthcare industry that shapes the future of clinical treatment – could not get reliable data to inform them on how the application performs. 

Different sources were providing different information, and answers were delayed. The client had to move past the limitation stemming from the operational chaos. 

Their global-scale operations require complex systems work like a well-oiled machine 24/7. Hence, working with a reliable partner is critical for business continuity.

SAP SRM application
in a nutshell


active system users

Global impact

The app is used in Europe, Americas, and Asia

Main system

to manage the purchasing of indirect goods

35+ experts

dedicated to the IT Managed Service

"The upgrade was essential to improving the system performance and security, and to enable further system enhancements. Being stuck with the EHP5 version of SAP prevented the client from launching new business functions,"

Marceli Sypień, the Project Manager at Seargin, who, together with the Project Manager from the client’s site, worked on the system upgrade, explains.

Testing and quality assurance

The mentioned system is being used worldwide by over a thousand employees who manage broadly defined logistics processes – including demand forecasting, manufacturing, quality management, packaging, labelling, and shipments of medicines and placebos. 

For that reason, testing and quality assurance were the biggest and most complex stages of the project. The team conducted over 2,000 tests to confirm that all functionalities and business processes continue working as expected. 


The devil is in the details

… and there were numerous details to account for during the SAP-based system upgrade.
To begin with, the CTMS solution had not been upgraded since 2014. Therefore, the team dedicated to the project had to upgrade the SAP ERP system from EHP5 to EHP8, thus skipping through a few versions at once.

In addition, the Clinical Trial Management System is highly personalised for the client’s business needs. That means that the environment contains tens of thousands of custom lines of code, which emerged over the years to address the constantly evolving business needs specific to clinical trials.

On top of that, the mentioned system integrates with multiple SAP and non-SAP applications and business processes. All of that and more had to be accounted for to ensure the smooth upgrade in a strictly defined timeframe,

In Seargin’s coordination model we trust

Picture this — none of the employees witnessed the system upgrade in 7 years. Getting the end-users onboard and empowering them during a what-could-be-a-stressful-for-them system upgrade was essential. After all, the system is there to support and simplify their everyday jobs.
“From the beginning, I understood the importance of communicating and supporting people who use the system. We couldn’t allow the upgrade project to become a burden for end-users,” Marceli Sypień explains.
That’s why training, regular updates with employees in 18 countries (such as Germany, Switzerland, Argentina, Australia, Spain, and more) and developing contingency plans became an integral part of the project.
After the hard work, all planning and preparation steps, chasing people and check-in calls, we are more than relieved that the upgrade went smoothly. Your orchestration was really superb and we thank you very much for that.

From the client to Seargin teams, by Manager at a leading biotechnology company.

About the client


The client is a global company that specialises in pharmaceuticals and diagnostics. 

Their employees spread across the globe contribute towards transforming the patients’ lives through developing innovative solutions. 

About Seargin


Global companies from Switzerland, the United Kingdom, the USA, Denmark, Germany, Sweden, France, and Italy trust Seargin to manage their vital systems. 

Seargin specialises in high-technology industrial solutions, SAP Consulting and Implementation services, including IT Managed Services, as well as building and managing dedicated IT Competence Centers. 


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